According to an email sent to users, Uber stated that the new fee will be implemented on January 1, 2022, and the additional fee is to help with the operational costs. The booking fee will be visible before the start of any journey and on the receipt after the payment.
“We would like to inform you that with effect from 1 January 2022 we will introduce a 3% booking fee on all trips to assist with operational costs. We remain committed to providing access to affordable and reliable mobility options at any time and for everyone.”
Uber joined other ride-hailing companies like Bolt to introduce a 3% booking fee to cover operational costs and to reflect the current economic state in the country as agreed by Professional E-hailing Drivers and Private Owners Association (PEDPA), in April 2021.